Shipping policy
Sit Pretty Apparel is a two person run business, shipped from a home office so please be patient with us! By completing checkout, you acknowledge and agree to the policies, terms, and conditions of any third party shipping carriers used to fulfill your order, including but not limited to those related to delivery timelines, delays, customs processing, duties, tariffs, and import fees.
Customers outside of Canada are responsible for any customs duties, tariffs, or taxes applied to their shipment. These charges vary by country and are beyond our control.
Please note, carriers like FedEx, UPS, and USPS may send separate bills for duties or taxes after delivery. By placing an order, you agree to pay any applicable pre or post delivery charges.
Shipping rates and free shipping offers may vary depending on your location, order value, and current promotions. Any available free shipping thresholds or promotions will be shown on the product page and at checkout.
Shipping promotions may change or be paused at any time, including during sales, special events, or high-volume periods. When a free shipping promotion is not active, standard shipping rates will apply.
Orders are typically processed and shipped within 1-5 business days.
You will receive a shipping confirmation email with tracking once your order leaves our hands. Processing and transit times may be delayed during holidays, high-volume periods, or any disruptions impacting our printing, distribution, or any other third party services involved in order fulfillment.
Shipping typically takes 2-7 business days for most domestic orders. International orders are by destination and may take longer to deliver.
Transit times can be extended during holidays or high volume seasons, and carriers may also experience delays from weather, customs backlogs, political disruptions, or temporary tariff-related congestion. Once the package leaves our hands, these delays are out of our control.
Shipping rates are automatically calculated at checkout. We ship globally wherever carriers deliver. International shipping times vary by destination, and customs clearance can sometimes cause additional delays.
If the carrier cannot deliver your package due to incorrect or incomplete address, missing unit or apartment number, or no access to the mailbox or building we will attempt to contact you to correct the issue. If the package is returned to us, your order will be refunded minus any carrier fees.
Customers are responsible for all shipping costs associated with resending a returned package. Return fees vary by carrier and location.
In the event that you think a package has been lost, stolen, or returned to sender:
1. Check the address on your order confirmation. If it is incorrect or incomplete, we are not responsible. You are responsible for providing accurate information at checkout.
2. Wait 24 hours. If your order is marked "delivered" but you haven't received it, wait 24 hours. Carriers may mark packages early. If it still hasn't arrived by the end of the next day, contact us at sitprettyapparel@gmail.com to open a claim.
If the package was delivered to the correct address and then stolen, no replacement will be issued. If the carrier confirms that it was lost in transit or delivered to the wrong address, we will issue a replacement.