Refund policy
We want you to love your purchase from Sit Pretty Apparel, so if something doesn't feel right, you can return it within the time frames and conditions outlined below. Please read this policy carefully before initiating a return. By completing a purchase, you agree to these terms.
Eligibility for Return
You have 30 days from the delivery date (as shown on carrier tracking) to initiate a return. Items must arrive back in our hands within 30 days of delivery.
Eligible items must:
- be unworn, unwashed, and unaltered
- have all original tags intact
- be free of pet/human hair, stains, odors, or signs of wear in any way.
We reserve the right to reject returns that do not meet these standards.
Final sale and defected items (listed as such upon sale) are not eligible for return.
If you received an item with a defect without it being listed as such, inform us and we'll make it right. More information below.
How to Return an Item
Email us at sitprettyapparel@gmail.com to request a return. Once approved, you will receive an an address to ship the items to. Customers are responsible for all return shipping costs, customs duties, and brokerage fees if applicable. Most orders ship as approximately 12"x12"x1" and 1lb per item.
Refunds
Refunds are issued to the original payment method, or, if unavailable, to a Sit Pretty Apparel Store Credit.
Refunds are processed in CAD (Canadian Dollars) and through the same payment processor used for your purchase. Exchange rate differences at time of refund are not covered by Sit Pretty Apparel.
Once your return is received and approved, refunds are processed between 1-3 days. Depending on your bank or card issuer, funds may take 3-5 additional days to appear on your statement.
If your return is rejected during inspection, you'll receive photos and a written explanation. You can then pay for return shipping to have the item sent back to you, or authorize us to donate it on your behalf. If no response is received within 7 calendar days, the item will be automatically donated.
Exchanges
We do not offer exchanges. Each exchange requires two shipments (one back to us and one out again) which isn't financially sustainable for a small business.
If you would like to order a different size or product, please submit a return for refund to our email at sitprettyapparel@gmail.com and place a new order.
If you used a discount code on your original order and wish to apply it to your replacement purchase, make note of that in your email to receive a new code.
Faulty, Incorrect, or Damaged Items
If you receive a defective, incorrect, or damaged item, contact us at sitprettyapparel@gmail.com within 7 days of delivery. Include clear photos, a brief description of the issue, and when you discovered it.
If your claim is approved, we'll send a replacement or issue a refund with no return required.
Final Sale, Promotional, and Discounted Items
Items marked as "final sale" or "defective" on the product page are non-returnable and non-refundable.
Promotional items purchased at a temporary discount (ex: holiday sales or flash sales) are eligible for return under this policy, with refunds based on the amount paid, not the original price.
Order Cancellations and Modifications
Pre-orders: order cancellations in the form of a refund are available within the pre-order time frame. Once pre-order is closed, order cancellations are no longer possible and a refund must be initiated once the product has been delivered. Modifications to order details such as size or colour, and address changes may be made within the pre-order time frame. Once pre-order is closed, modifications are no longer possible.
Non-Pre-Order: Due to rapid fulfillment and a small crew, order cancellations are not guaranteed. If you need to change your shipping address or cancel an order, contact sitprettyapparel@gmail.com immediately. We will make reasonable efforts to cancel or modify your order, but once shipped, you must follow the return process above.
Lost or Stolen Packages
Step one: Check your address for incorrect or incomplete information. If the shipping address on your order confirmation is incorrect or incomplete, we are not responsible. You are responsible for providing accurate information at checkout.
If the provided address is correct, wait 24 hours. If your order is marked as "delivered" but you haven't received it, there's a chance the carrier has marked the package early. If it still hasn't arrived by the end of the next day, contact sitprettyapparel@gmail.com to open a claim.
If the package was delivered to the correct address and then stolen, no replacement will be issued. If the carrier confirms that it was lost in transit or delivered to the wrong address, we will issue a replacement.
General Provisions
All purchases made through Sit Pretty Apparel's website, social media platforms, or authorized channels are subject to our Terms & Conditions.
Refunds or credits will not exceed the amount actually paid for the item.
This policy complies with Canadian, U.S., and U.K. consumer protection standards regarding distance selling and online purchases.
For questions or exceptions, email sitprettyapparel@gmail.com before initiating a return.